- Can I participate remotely?
- Yes. All exams are currently being proctored virtually.
- Do I need to have my own computer?
- You will need to have a computer to use or borrow for your certification exam: almost all open Pierce County Library locations feature computers for public use.
- How much does this program cost?
- If you have a Pierce County Library card, the certification program (including learning paths and final exams) is provided free to you courtesy of the Washington State Library and your local Pierce County Library System. The cost for non-patrons varies by exam and can range from $60 to over $150 for each exam, with additional costs for the use of Universal Class or LinkedIn Learning content.
- Does this learning/certification count as schooling?
- Your educational institution may choose to grant you some sort of credit for this program or for receiving your certification, however would be done on a case-by-case basis and you must discuss this with them prior to beginning. Courses completed through LinkedIn Learning and Universal Class award additional certificates of learning, and courses completed through Universal Class also award Continuing Education Units (CEUs).
- Who can enroll?
- Anyone who holds a Pierce County Library card is eligible to take a certification exam.
- Can I enroll for more than one certification?
- Yes! We encourage you to pursue any certifications that may help you in reaching your goals, though we do recommend focusing on just one program at a time. You can enroll for another program as soon as you have passed your certification exam for the previous program.
- Can I start with Expert level exams?
- You are not required to pass the base level exam for MOS products in order to take the Expert level exam. However, due to their difficulty it is highly recommended that you complete the base learning and exam prior to enrolling for an expert exam.
- How do I become a Microsoft Office Specialist: Associate?
- In order to achieve this over-arching title, you need to pass 3 of the 4 available base-level MS exams in MS 2019/Office 365 version: Word, Excel, Outlook, and/or PowerPoint.
- How do I become a Microsoft Office Specialist: Expert?
- To achieve the Expert credential, you must first earn your Associate designation, and then complete 2 of these 3 Expert certifications: Excel Expert, Word Expert, or Access Expert. All exams for the in this pathway must be completed in the 2019/Office 365 version.
- How do I become a Microsoft Office Specialist: Master?
- To achieve the Master credential, you must complete Excel Expert, Word Expert, and standard PowerPoint exams. Additionally you must pass either an Outlook or an Access exam, standard level. All exams for the in this pathway must be completed in the 2016 version.
- Do I have to complete all of the courses listed for a particular program?
- In many cases, no. If the program offers more than one course which covers the same content, you may select whichever course you feel will help you achieve the greatest learning. *Note – for some programs, there is only one course available, and this is the recommended course for preparing to certify.
- Can I use other resources to prepare for my final exam?
- Yes. If you have taken a class in Excel through your educational institution, for example, or have completed a learning course through a different provider, you are welcome to enroll for a practice exam. You will still need to achieve the 85% passing score on a timed exam in order to schedule your final exam.
- The Adobe page lists 7 programs; do I have to learn and test in all 7 to become an Adobe Certified Associate?
- No: for each program which is individually listed (including MOS and MTA programs) there is a unique exam and certification to be earned. You can learn all 7, but you are not required to.
- I lost my practice test code, what do I do?
- If you are unable to find the original email containing your practice test code for G-Metrix, simply reach out to us at email@example.com and let us know!
- What is G-Metrix?
- G-Metrix is the site we use that administers practice exams for our certification program: you will be asked to create an account here to utilize your practice test code.
- I’m having issues with G-Metrix.
- PCLS staff are not able to assist with most technical issues regarding G-Metrix. However, you are welcome to direct your basic questions to firstname.lastname@example.org If we are unable to answer, we will advise you to contact G-Metrix directly at Support@GMetrix.com or (801) 323-5800.
- What if I cannot make my scheduled exam time?
- Please contact us at email@example.com as soon as you discover you will not be able to attend. Scheduling virtual sessions requires that we pay for the timeslots in advance, so if you are unable to attend and we have enough notice, we will try to fill your spot with another customer.
17. What are the system requirements for the certification exam?
- Below are the technical requirements listed by the testing center. Learn more here.
|Item||Required / Minimum||Recommended|
|Operating System||Windows 10 Enterprise, Professional, Home, or Education (32-bit and 64-bit)
Windows 8.1 Enterprise or Professional (32-bit and 64-bit)
|Admin Rights||Local Windows Administrator rights are required to install Compass, configure the settings, and administer local exams.|
|Processor||Pentium 4 or equivalent
1.3 GHz or higher
|Core i5 or equivalent
2.6 GHz or higher
|Note: Some Live-in-the-Application exams support only 64-bit processors.|
|RAM (LITA exams)||4GB||8GB|
|RAM (non-LITA exams)||2GB||4GB|
|Hard Drive||5GB||+1GB over min per exam program installed|
|Video Resolution||1280 x 800 (Widescreen 16:9)
1024 x 768 (Standard 4:3)
|1920 x 1080
(Widescreen 16:9) 1280 x 1024
|Security Protocol||TLS 1.1 or higher|
|Internet Connection Speed||256 kbps or DSL||High-speed internet connection|
|Supported Internet Browsers||Microsoft Internet Explorer 11 (32-bit version only)
Latest versions of Microsoft Edge, Chrome, or Firefox
|Keyboard & Mouse||2-button wheel mouse
|Browser Settings||Cookies must be enabled|
|Printer||Printer installed – can be Windows document printer||Not required to test|
|Additional Software||.NET 4.5.2 must be installed (Windows only)|
|Adobe Reader||Current version|
|Firewalls||Corporate firewalls (including VPNs) often cause this delivery method to fail. Please take your exam in a setting without a corporate firewall or ensure the ports and IP addresses are whitelisted|
18. Do I still need a voucher for my final exam?
- With the virtual proctoring in place, we no longer issue vouchers or voucher codes: instead, prior to your exam time you will be emailed a unique testing link with further instruction for logging into your exam. Please read that email thoroughly when you receive it.
19. What is ‘Certiport?’
- Certiport is the company that provides the testing software, and you need to create a free Certiport Account to take a certification exam.
- Pierce County Library is a Certiport Authorized Testing Center. You can familiarize yourself with the Certiport testing environment with these quick exam tutorials:
- For a full list of available exam tutorials, please click here.
- How do I share my certification?
- After passing your exam, you will be sent a link via email to claim your certification badge. Once you have created an account to claim it, you are given the option to link it to multiple locations, including your LinkedIn profile. We also encourage you to list your new skills on your resume. Read this article on how to appropriately integrate your certification to put your resume ahead of the pack!
- If I have an idea for a partnership or resource, how can I share it with the library?
- Please feel free to email us any time with ideas, comments, or resources at firstname.lastname@example.org! (All submissions will be reviewed by appropriate staff, but are not necessarily guaranteed approval).